WR740N не подключается к PPPOE

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hoyo
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WR740N не подключается к PPPOE

Сообщение hoyo » 05 май 2018, 08:51

Название темы: WR740N не подключается к PPPOE
Аппаратная версия устройства: ver 4.25
Провайдер: Ростелеком
Тип подключения: PPPoE
Описание проблемы: Добрый день.
Пару дней назад роутер внезапно перестал подключаться по PPPOE. Причём ошибок никаких не пишет, пишет "Подключение...". Если воткнуть кабель напрямую в комп, по PPPoE подключается, интернет есть. Позвонили в техподдержку Ростелекома, там сказали что в нашем доме после грозы у многих такие роутеры перестали подключаться и надо купить у них новый роутер. Поскольку гроза была так себе - буквально пару молний, а я человек недоверчивый, я решил сначала попробовать роутер перепрошить. Но у вас на сайте, если выбрать версию устройства 4.2, прошивки для него нет, только руководство пользователя.
Собственно, вопросы:
1. С чем может быть связано такое зависание при попытке подключиться по PPPoE и поможет ли перепрошивка?
2. Если поможет, то где взять прошивку?

С уважением, Сергей.

artemova
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Re: WR740N не подключается к PPPOE

Сообщение artemova » 05 май 2018, 09:36

hoyo писал(а):Название темы: WR740N не подключается к PPPOE
Аппаратная версия устройства: ver 4.25
Провайдер: Ростелеком
Тип подключения: PPPoE
Описание проблемы: Добрый день.
Пару дней назад роутер внезапно перестал подключаться по PPPOE. Причём ошибок никаких не пишет, пишет "Подключение...". Если воткнуть кабель напрямую в комп, по PPPoE подключается, интернет есть. Позвонили в техподдержку Ростелекома, там сказали что в нашем доме после грозы у многих такие роутеры перестали подключаться и надо купить у них новый роутер. Поскольку гроза была так себе - буквально пару молний, а я человек недоверчивый, я решил сначала попробовать роутер перепрошить. Но у вас на сайте, если выбрать версию устройства 4.2, прошивки для него нет, только руководство пользователя.
Собственно, вопросы:
1. С чем может быть связано такое зависание при попытке подключиться по PPPoE и поможет ли перепрошивка?
2. Если поможет, то где взять прошивку?

С уважением, Сергей.
Может не подключаться из- за того что подключение запущенно на компьютере, не работает порт на роутере, поврежден кабель. Могли бы скопировать системный журнал( Системные инструменты - Системный журнал)

hoyo
Сообщения: 5
Зарегистрирован: 05 май 2018, 08:42
Страна: Россия

Re: WR740N не подключается к PPPOE

Сообщение hoyo » 05 май 2018, 18:58

Вот полный лог (я когда искал проблему, почему не подключается, делал Reset, вероятно поэтому лог короткий)
####################################################################
# TL-WR740N System Log
# Time = 1970-01-01 1:20:21 4822s
# H-Ver = WR740N v4 00000000 : S-Ver = 3.13.2 Build 130529 Rel.73629n
# L = 192.168.0.1 : M = 255.255.255.0
# W1 = PPPoE : W = 0.0.0.0 : M = 0.0.0.0 : G = 0.0.0.0
####################################################################

1st day 00:46:13 PPP INFO sent [PADI Host-Uniq(0x000002aa)]
1st day 00:46:18 PPP INFO sent [PADI Host-Uniq(0x000002aa)]
1st day 00:46:28 PPP INFO sent [PADI Host-Uniq(0x000002aa)]
1st day 00:46:48 PPP ERROR Timeout waiting for PADO packets
1st day 00:47:00 PPP NOTICE Standard authentication.
1st day 00:47:00 PPP INFO sent [PADI Host-Uniq(0x000002ad)]
1st day 00:47:05 PPP INFO sent [PADI Host-Uniq(0x000002ad)]
1st day 00:47:15 PPP INFO sent [PADI Host-Uniq(0x000002ad)]
1st day 00:47:35 PPP ERROR Timeout waiting for PADO packets
1st day 00:47:47 PPP NOTICE Standard authentication.
1st day 00:47:47 PPP INFO sent [PADI Host-Uniq(0x000002b0)]
1st day 00:47:52 PPP INFO sent [PADI Host-Uniq(0x000002b0)]
1st day 00:48:02 PPP INFO sent [PADI Host-Uniq(0x000002b0)]
1st day 00:48:22 PPP ERROR Timeout waiting for PADO packets
1st day 00:48:34 PPP NOTICE Standard authentication.
1st day 00:48:34 PPP INFO sent [PADI Host-Uniq(0x000002b3)]
1st day 00:48:39 PPP INFO sent [PADI Host-Uniq(0x000002b3)]
1st day 00:48:49 PPP INFO sent [PADI Host-Uniq(0x000002b3)]
1st day 00:49:09 PPP ERROR Timeout waiting for PADO packets
1st day 00:49:21 PPP NOTICE Standard authentication.
1st day 00:49:21 PPP INFO sent [PADI Host-Uniq(0x000002b6)]
1st day 00:49:26 PPP INFO sent [PADI Host-Uniq(0x000002b6)]
1st day 00:49:36 PPP INFO sent [PADI Host-Uniq(0x000002b6)]
1st day 00:49:56 PPP ERROR Timeout waiting for PADO packets
1st day 00:50:08 PPP NOTICE Standard authentication.
1st day 00:50:09 PPP INFO sent [PADI Host-Uniq(0x000002b9)]
1st day 00:50:14 PPP INFO sent [PADI Host-Uniq(0x000002b9)]
1st day 00:50:24 PPP INFO sent [PADI Host-Uniq(0x000002b9)]
1st day 00:50:44 PPP ERROR Timeout waiting for PADO packets
1st day 00:50:56 PPP NOTICE Standard authentication.
1st day 00:50:56 PPP INFO sent [PADI Host-Uniq(0x000002bc)]
1st day 00:51:01 PPP INFO sent [PADI Host-Uniq(0x000002bc)]
1st day 00:51:11 PPP INFO sent [PADI Host-Uniq(0x000002bc)]
1st day 00:51:31 PPP ERROR Timeout waiting for PADO packets
1st day 00:51:43 PPP NOTICE Standard authentication.
1st day 00:51:43 PPP INFO sent [PADI Host-Uniq(0x000002bf)]
1st day 00:51:48 PPP INFO sent [PADI Host-Uniq(0x000002bf)]
1st day 00:51:58 PPP INFO sent [PADI Host-Uniq(0x000002bf)]
1st day 00:52:18 PPP ERROR Timeout waiting for PADO packets
1st day 00:52:30 PPP NOTICE Standard authentication.
1st day 00:52:30 PPP INFO sent [PADI Host-Uniq(0x000002c2)]
1st day 00:52:35 PPP INFO sent [PADI Host-Uniq(0x000002c2)]
1st day 00:52:45 PPP INFO sent [PADI Host-Uniq(0x000002c2)]
1st day 00:53:05 PPP ERROR Timeout waiting for PADO packets
1st day 00:53:17 PPP NOTICE Standard authentication.
1st day 00:53:17 PPP INFO sent [PADI Host-Uniq(0x000002c5)]
1st day 00:53:22 PPP INFO sent [PADI Host-Uniq(0x000002c5)]
1st day 00:53:32 PPP INFO sent [PADI Host-Uniq(0x000002c5)]
1st day 00:53:52 PPP ERROR Timeout waiting for PADO packets
1st day 00:54:04 PPP NOTICE Standard authentication.
1st day 00:54:04 PPP INFO sent [PADI Host-Uniq(0x000002c8)]
1st day 00:54:09 PPP INFO sent [PADI Host-Uniq(0x000002c8)]
1st day 00:54:19 PPP INFO sent [PADI Host-Uniq(0x000002c8)]
1st day 00:54:39 PPP ERROR Timeout waiting for PADO packets
1st day 00:54:51 PPP NOTICE Standard authentication.
1st day 00:54:51 PPP INFO sent [PADI Host-Uniq(0x000002cb)]
1st day 00:54:56 PPP INFO sent [PADI Host-Uniq(0x000002cb)]
1st day 00:55:06 PPP INFO sent [PADI Host-Uniq(0x000002cb)]
1st day 00:55:26 PPP ERROR Timeout waiting for PADO packets
1st day 00:55:38 PPP NOTICE Standard authentication.
1st day 00:55:38 PPP INFO sent [PADI Host-Uniq(0x000002ce)]
1st day 00:55:43 PPP INFO sent [PADI Host-Uniq(0x000002ce)]
1st day 00:55:53 PPP INFO sent [PADI Host-Uniq(0x000002ce)]
1st day 00:56:13 PPP ERROR Timeout waiting for PADO packets
1st day 00:56:25 PPP NOTICE Standard authentication.
1st day 00:56:25 PPP INFO sent [PADI Host-Uniq(0x000002d1)]
1st day 00:56:30 PPP INFO sent [PADI Host-Uniq(0x000002d1)]
1st day 00:56:40 PPP INFO sent [PADI Host-Uniq(0x000002d1)]
1st day 00:57:00 PPP ERROR Timeout waiting for PADO packets
1st day 00:57:12 PPP NOTICE Standard authentication.
1st day 00:57:13 PPP INFO sent [PADI Host-Uniq(0x000002d4)]
1st day 00:57:18 PPP INFO sent [PADI Host-Uniq(0x000002d4)]
1st day 00:57:28 PPP INFO sent [PADI Host-Uniq(0x000002d4)]
1st day 00:57:48 PPP ERROR Timeout waiting for PADO packets
1st day 00:58:00 PPP NOTICE Standard authentication.
1st day 00:58:00 PPP INFO sent [PADI Host-Uniq(0x000002d7)]
1st day 00:58:05 PPP INFO sent [PADI Host-Uniq(0x000002d7)]
1st day 00:58:15 PPP INFO sent [PADI Host-Uniq(0x000002d7)]
1st day 00:58:35 PPP ERROR Timeout waiting for PADO packets
1st day 00:58:47 PPP NOTICE Standard authentication.
1st day 00:58:47 PPP INFO sent [PADI Host-Uniq(0x000002da)]
1st day 00:58:52 PPP INFO sent [PADI Host-Uniq(0x000002da)]
1st day 00:59:02 PPP INFO sent [PADI Host-Uniq(0x000002da)]
1st day 00:59:22 PPP ERROR Timeout waiting for PADO packets
1st day 00:59:34 PPP NOTICE Standard authentication.
1st day 00:59:34 PPP INFO sent [PADI Host-Uniq(0x000002dd)]
1st day 00:59:39 PPP INFO sent [PADI Host-Uniq(0x000002dd)]
1st day 00:59:49 PPP INFO sent [PADI Host-Uniq(0x000002dd)]
1st day 01:00:09 PPP ERROR Timeout waiting for PADO packets
1st day 01:00:21 PPP NOTICE Standard authentication.
1st day 01:00:21 PPP INFO sent [PADI Host-Uniq(0x000002e0)]
1st day 01:00:26 PPP INFO sent [PADI Host-Uniq(0x000002e0)]
1st day 01:00:36 PPP INFO sent [PADI Host-Uniq(0x000002e0)]
1st day 01:00:56 PPP ERROR Timeout waiting for PADO packets
1st day 01:01:08 PPP NOTICE Standard authentication.
1st day 01:01:08 PPP INFO sent [PADI Host-Uniq(0x000002e3)]
1st day 01:01:13 PPP INFO sent [PADI Host-Uniq(0x000002e3)]
1st day 01:01:23 PPP INFO sent [PADI Host-Uniq(0x000002e3)]
1st day 01:01:43 PPP ERROR Timeout waiting for PADO packets
1st day 01:01:55 PPP NOTICE Standard authentication.
1st day 01:01:55 PPP INFO sent [PADI Host-Uniq(0x000002e6)]
1st day 01:02:00 PPP INFO sent [PADI Host-Uniq(0x000002e6)]
1st day 01:02:10 PPP INFO sent [PADI Host-Uniq(0x000002e6)]
1st day 01:02:30 PPP ERROR Timeout waiting for PADO packets
1st day 01:02:42 PPP NOTICE Standard authentication.
1st day 01:02:42 PPP INFO sent [PADI Host-Uniq(0x000002e9)]
1st day 01:02:47 PPP INFO sent [PADI Host-Uniq(0x000002e9)]
1st day 01:02:57 PPP INFO sent [PADI Host-Uniq(0x000002e9)]
1st day 01:03:17 PPP ERROR Timeout waiting for PADO packets
1st day 01:03:29 PPP NOTICE Standard authentication.
1st day 01:03:29 PPP INFO sent [PADI Host-Uniq(0x000002ec)]
1st day 01:03:34 PPP INFO sent [PADI Host-Uniq(0x000002ec)]
1st day 01:03:44 PPP INFO sent [PADI Host-Uniq(0x000002ec)]
1st day 01:04:04 PPP ERROR Timeout waiting for PADO packets
1st day 01:04:16 PPP NOTICE Standard authentication.
1st day 01:04:16 PPP INFO sent [PADI Host-Uniq(0x000002ef)]
1st day 01:04:22 PPP INFO sent [PADI Host-Uniq(0x000002ef)]
1st day 01:04:32 PPP INFO sent [PADI Host-Uniq(0x000002ef)]
1st day 01:04:52 PPP ERROR Timeout waiting for PADO packets
1st day 01:05:04 PPP NOTICE Standard authentication.
1st day 01:05:04 PPP INFO sent [PADI Host-Uniq(0x000002f2)]
1st day 01:05:09 PPP INFO sent [PADI Host-Uniq(0x000002f2)]
1st day 01:05:19 PPP INFO sent [PADI Host-Uniq(0x000002f2)]
1st day 01:05:39 PPP ERROR Timeout waiting for PADO packets
1st day 01:05:51 PPP NOTICE Standard authentication.
1st day 01:05:51 PPP INFO sent [PADI Host-Uniq(0x000002f5)]
1st day 01:05:56 PPP INFO sent [PADI Host-Uniq(0x000002f5)]
1st day 01:06:06 PPP INFO sent [PADI Host-Uniq(0x000002f5)]
1st day 01:06:26 PPP ERROR Timeout waiting for PADO packets
1st day 01:06:38 PPP NOTICE Standard authentication.
1st day 01:06:38 PPP INFO sent [PADI Host-Uniq(0x000002f8)]
1st day 01:06:43 PPP INFO sent [PADI Host-Uniq(0x000002f8)]
1st day 01:06:53 PPP INFO sent [PADI Host-Uniq(0x000002f8)]
1st day 01:07:13 PPP ERROR Timeout waiting for PADO packets
1st day 01:07:25 PPP NOTICE Standard authentication.
1st day 01:07:25 PPP INFO sent [PADI Host-Uniq(0x000002fb)]
1st day 01:07:30 PPP INFO sent [PADI Host-Uniq(0x000002fb)]
1st day 01:07:40 PPP INFO sent [PADI Host-Uniq(0x000002fb)]
1st day 01:08:00 PPP ERROR Timeout waiting for PADO packets
1st day 01:08:12 PPP NOTICE Standard authentication.
1st day 01:08:12 PPP INFO sent [PADI Host-Uniq(0x000002fe)]
1st day 01:08:17 PPP INFO sent [PADI Host-Uniq(0x000002fe)]
1st day 01:08:27 PPP INFO sent [PADI Host-Uniq(0x000002fe)]
1st day 01:08:47 PPP ERROR Timeout waiting for PADO packets
1st day 01:08:59 PPP NOTICE Standard authentication.
1st day 01:08:59 PPP INFO sent [PADI Host-Uniq(0x00000301)]
1st day 01:09:04 PPP INFO sent [PADI Host-Uniq(0x00000301)]
1st day 01:09:14 PPP INFO sent [PADI Host-Uniq(0x00000301)]
1st day 01:09:34 PPP ERROR Timeout waiting for PADO packets
1st day 01:09:46 PPP NOTICE Standard authentication.
1st day 01:09:46 PPP INFO sent [PADI Host-Uniq(0x00000304)]
1st day 01:09:51 PPP INFO sent [PADI Host-Uniq(0x00000304)]
1st day 01:10:01 PPP INFO sent [PADI Host-Uniq(0x00000304)]
1st day 01:10:21 PPP ERROR Timeout waiting for PADO packets
1st day 01:10:33 PPP NOTICE Standard authentication.
1st day 01:10:33 PPP INFO sent [PADI Host-Uniq(0x00000307)]
1st day 01:10:38 PPP INFO sent [PADI Host-Uniq(0x00000307)]
1st day 01:10:48 PPP INFO sent [PADI Host-Uniq(0x00000307)]
1st day 01:11:08 PPP ERROR Timeout waiting for PADO packets
1st day 01:11:20 PPP NOTICE Standard authentication.
1st day 01:11:20 PPP INFO sent [PADI Host-Uniq(0x0000030a)]
1st day 01:11:26 PPP INFO sent [PADI Host-Uniq(0x0000030a)]
1st day 01:11:36 PPP INFO sent [PADI Host-Uniq(0x0000030a)]
1st day 01:11:56 PPP ERROR Timeout waiting for PADO packets
1st day 01:12:08 PPP NOTICE Standard authentication.
1st day 01:12:08 PPP INFO sent [PADI Host-Uniq(0x0000030d)]
1st day 01:12:13 PPP INFO sent [PADI Host-Uniq(0x0000030d)]
1st day 01:12:23 PPP INFO sent [PADI Host-Uniq(0x0000030d)]
1st day 01:12:43 PPP ERROR Timeout waiting for PADO packets
1st day 01:12:55 PPP NOTICE Standard authentication.
1st day 01:12:55 PPP INFO sent [PADI Host-Uniq(0x00000310)]
1st day 01:13:00 PPP INFO sent [PADI Host-Uniq(0x00000310)]
1st day 01:13:10 PPP INFO sent [PADI Host-Uniq(0x00000310)]
1st day 01:13:30 PPP ERROR Timeout waiting for PADO packets
1st day 01:13:42 PPP NOTICE Standard authentication.
1st day 01:13:42 PPP INFO sent [PADI Host-Uniq(0x00000313)]
1st day 01:13:47 PPP INFO sent [PADI Host-Uniq(0x00000313)]
1st day 01:13:57 PPP INFO sent [PADI Host-Uniq(0x00000313)]
1st day 01:14:17 PPP ERROR Timeout waiting for PADO packets
1st day 01:14:29 PPP NOTICE Standard authentication.
1st day 01:14:29 PPP INFO sent [PADI Host-Uniq(0x00000316)]
1st day 01:14:34 PPP INFO sent [PADI Host-Uniq(0x00000316)]
1st day 01:14:44 PPP INFO sent [PADI Host-Uniq(0x00000316)]
1st day 01:15:04 PPP ERROR Timeout waiting for PADO packets
1st day 01:15:16 PPP NOTICE Standard authentication.
1st day 01:15:16 PPP INFO sent [PADI Host-Uniq(0x00000319)]
1st day 01:15:21 PPP INFO sent [PADI Host-Uniq(0x00000319)]
1st day 01:15:31 PPP INFO sent [PADI Host-Uniq(0x00000319)]
1st day 01:15:51 PPP ERROR Timeout waiting for PADO packets
1st day 01:16:03 PPP NOTICE Standard authentication.
1st day 01:16:03 PPP INFO sent [PADI Host-Uniq(0x0000031c)]
1st day 01:16:08 PPP INFO sent [PADI Host-Uniq(0x0000031c)]
1st day 01:16:18 PPP INFO sent [PADI Host-Uniq(0x0000031c)]
1st day 01:16:38 PPP ERROR Timeout waiting for PADO packets
1st day 01:16:50 PPP NOTICE Standard authentication.
1st day 01:16:50 PPP INFO sent [PADI Host-Uniq(0x0000031f)]
1st day 01:16:55 PPP INFO sent [PADI Host-Uniq(0x0000031f)]
1st day 01:17:05 PPP INFO sent [PADI Host-Uniq(0x0000031f)]
1st day 01:17:25 PPP ERROR Timeout waiting for PADO packets
1st day 01:17:37 PPP NOTICE Standard authentication.
1st day 01:17:37 PPP INFO sent [PADI Host-Uniq(0x00000322)]
1st day 01:17:42 PPP INFO sent [PADI Host-Uniq(0x00000322)]
1st day 01:17:52 PPP INFO sent [PADI Host-Uniq(0x00000322)]
1st day 01:18:12 PPP ERROR Timeout waiting for PADO packets
1st day 01:18:24 PPP NOTICE Standard authentication.
1st day 01:18:24 PPP INFO sent [PADI Host-Uniq(0x00000325)]
1st day 01:18:29 PPP INFO sent [PADI Host-Uniq(0x00000325)]
1st day 01:18:40 PPP INFO sent [PADI Host-Uniq(0x00000325)]
1st day 01:19:00 PPP ERROR Timeout waiting for PADO packets
1st day 01:19:07 DHCP NOTICE DHCPS:Recv REQUEST from D4:3D:7E:4C:52:1F
1st day 01:19:07 DHCP NOTICE DHCPS:Send ACK to 192.168.0.100
1st day 01:19:12 PPP NOTICE Standard authentication.
1st day 01:19:12 PPP INFO sent [PADI Host-Uniq(0x00000328)]
1st day 01:19:17 PPP INFO sent [PADI Host-Uniq(0x00000328)]
1st day 01:19:27 PPP INFO sent [PADI Host-Uniq(0x00000328)]
1st day 01:19:47 PPP ERROR Timeout waiting for PADO packets
1st day 01:19:59 PPP NOTICE Standard authentication.
1st day 01:19:59 PPP INFO sent [PADI Host-Uniq(0x00000333)]
1st day 01:20:04 PPP INFO sent [PADI Host-Uniq(0x00000333)]
1st day 01:20:14 PPP INFO sent [PADI Host-Uniq(0x00000333)]

hoyo
Сообщения: 5
Зарегистрирован: 05 май 2018, 08:42
Страна: Россия

Re: WR740N не подключается к PPPOE

Сообщение hoyo » 07 май 2018, 11:57

Добрый день. Что-нибудь прояснилось? Может, пока выложите прошивку для версии 4.25? Я её накачу, вдруг поможет, пока вы всё равно разбираетесь.

aureoli86
Сообщения: 385
Зарегистрирован: 06 фев 2015, 12:07
Страна: Россия

Re: WR740N не подключается к PPPOE

Сообщение aureoli86 » 07 май 2018, 12:36

ERROR Timeout waiting for PADO packets ---нет ответа от сервера провайдера.
Это проблема с физическим соединением: кабель, порт роутера, порт свитча провайдера. Если проблема возникла после грозы, можно попробовать перенастроить порт роутера. Раздел Сеть-IPTV-режим поставить мост, порт LAN4. Сохранить, перезагрузить, подключить кабель провайдера в порт LAN4.

aureoli86
Сообщения: 385
Зарегистрирован: 06 фев 2015, 12:07
Страна: Россия

Re: WR740N не подключается к PPPOE

Сообщение aureoli86 » 07 май 2018, 12:39

Прошивка должна быть русской
https://www.tp-link.com/ru/download/TL-WR740N_V4.html

hoyo
Сообщения: 5
Зарегистрирован: 05 май 2018, 08:42
Страна: Россия

Re: WR740N не подключается к PPPOE

Сообщение hoyo » 07 май 2018, 22:18

Как я уже говорил, тот же кабель от провайдера, воткнутый в комп напрямую, соединение устанавливает. То есть проблема вряд ли в кабеле или на стороне провайдера. За совет по перенастройке порта спасибо, попробую.

hoyo
Сообщения: 5
Зарегистрирован: 05 май 2018, 08:42
Страна: Россия

Re: WR740N не подключается к PPPOE

Сообщение hoyo » 09 май 2018, 10:21

Похоже, действительно сгорел порт на роутере, потому что переназначение порта с WAN на LAN4 помогло. Большое спасибо!

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